Contact BC OnLine

 
  OPERATIONS CENTRE  

SERVICE BC HELP DESK:
Toll-free: 1-800-663-6102 (Canada and USA only)
Fax: (250) 952-6115
Email: bcolhelp@gov.bc.ca

ACCOUNT ADMINISTRATION CENTRE:
Email: bconline@gov.bc.ca
Fax: (250) 952-6115

PASSWORD RESET AND DEFAULT PASSWORD emails to be sent to: BCOLAccounts@gov.bc.ca

Mail:
  BC OnLine Partnership Office
  E161 4000 Seymour Place
  PO Box 9412, Stn Prov Govt
  Victoria BC   V8W 9V1

Courier:
  BC OnLine Partnership Office
  E161 4000 Seymour Place
  Victoria, BC   V8X 4S8

Please note that for quality assurance purpose your call may be recorded. The legislative authority for this is section 26 (c) of FOIPPA. For more information regarding this, you may contact a BC OnLine Service Manager about the collection of personal information.

Hours of Operation (Pacific Time)
Service BC Help Desk: 8:00 am to 5:00 pm Monday through Friday except Statutory Holidays
Account Administration Centre: 8:30 am to 4:30 pm Monday through Friday except Statutory Holidays
System Availability: Please consult the Hours of Availability grid.