The Centre for Customer Support

 
  HELP DESK  

Customers are entitled to free help by calling our customer Help Desk from 8:00 am to 7:00 pm (Pacific Time), Monday through Friday (except Statutory Holidays).

Victoria, BC local calls:  250-953-8200
Toll-free in Canada:  1-800-663-6102
Outside Canada:  1-250-953-8200
Help Desk Email:  BCOLHELP@APICanada.com


When you call the BC OnLine Help Desk, please have your Account Number and User ID ready for verification.




 
  ONLINE RESOURCES  
USER GUIDES
BC OnLine User Guides provide step-by-step instructions for signing on, as well as for performing searches and registrations. The guides, provided in Adobe Portable Document Format (PDF), can be downloaded for printing and local reference, or viewing and searching on-screen while using a BC OnLine Application.
APPLICATION HELP
Clicking the Help? or Help? button in most BC OnLine Applications will open online help and instructions for the screen you're viewing.


 
  ADMINISTRATION CENTRE  

If you have a question about your BC OnLine account, contact the Administration Centre by calling (250) 953-8250 from 8:30 am to 4:30 pm (Pacific Time), Monday through Friday (except Statutory Holidays), or by sending email any time to bconline@apicanada.com.




 
  CONTACT BC ONLINE  

If you would like the mailing address of BC OnLine, have a general question about the service, or suggestions for future improvements, click the link. Contact BC OnLine.




 
  SYSTEM REQUIREMENTS  

Your computer's hardware and software resources must be sufficient to run a current version of a standard Web browser. Although BC OnLine will run on the minimum requirements, we strongly suggest that customers use the recommended configuration for optimal performance. System Requirements.




 
  SOFTWARE DOWNLOADS  

BC OnLine supported software including web browsers, image viewers and Adobe Reader. Software Downloads.




 
  HOURS OF OPERATION  

Please consult the Hours of Availability grid.