The Centre for Customer Support
are entitled to free help by calling our customer Help Desk
from 8:00 am to 5:00 pm (Pacific Time), Monday through Friday (except Statutory Holidays).
When you call the BC OnLine Help Desk, please have your Account Number and User ID ready for verification.
- USER GUIDES
Guides provide step-by-step instructions for signing on, as well as for
performing searches and registrations. The guides, provided in Adobe Portable Document Format (PDF), can be downloaded for printing and local reference, or viewing and searching on-screen while using a BC OnLine Application.
- APPLICATION HELP
- Clicking the
or button in most BC OnLine Applications will open online help and instructions for the screen you're viewing.
If you have a question about your BC OnLine account, contact the Administration Centre
by calling 1-800-663-6102 from 8:30 am to 4:30 pm
(Pacific Time), Monday through Friday (except Statutory Holidays),
or by sending email any time to
If you would like the mailing address of BC OnLine, have a general question about the service,
or suggestions for future improvements, click the link.
Contact BC OnLine.
Your computer's hardware and software resources must be sufficient to run a current version of a standard Web browser.
Although BC OnLine will run on the minimum requirements, we strongly suggest that customers use the
recommended configuration for optimal performance.
BC OnLine supported software including web browsers, image viewers and Adobe Reader.
Please consult the Hours of Availability grid.